Returns Policy

Returns

We are very approachable and take pride in being responsive to requests, so please get in touch as soon as possible if you have any queries or concerns. Our email is hello@thedustmerchant.com

All return requests must be made within 14 days of delivery.

Faulty Items

Please get in touch with us as soon as possible with photo proof of the faulty item.

You will then be offered a replacement or repair of the faulty item or a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card, PayPal account or store credit.

Change of mind

All returns for change of mind must be made within 7 days of delivery. The product must be unused and in its original condition and packaging.

If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by us. You will be responsible for all costs in returning the product to us, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.

Please note: Store credits are valid for 1 year from the date of issue, unless specified otherwise.

 

Exchanges

Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.

 All items must be returned at the expense of the customer

 Refunds or credit notes are only processed once the original item has been returned to us.